3.1 The purpose of standardized cleaning staff behavior, to improve the image of the service cleaning staff. 3.2 Content 3.2.1 expression cordial, warm, keep smiling; cleaning public areas should be smiling, eyes can not dull, not looking around or listless. 3.2.2 maintain oral hygiene sanitation cleaning company, conversation, articulate clearly Hongqiao cleaning company, no loud noises, do not speak foul language or rude words; speak Mandarin at work, before work do not eat smelly food; whether it is something the owners or visitors Procter & Gamble asked, certainly do Youwenyouda. 3.2.3 involuntary owners inquire about age, job, family, children, wages and other private information. 3.2.4 should greet each other with a colleague at work, I met the owner at work, leading to nod and smile, say hello; walking to steady, do not run and jump, and the owners can not speak some words related to work; the same time with the owners take the elevator, so that the owners should take the initiative advanced first out. 3.2.5 a day to maintain good mental outlook and a happy mood to work to keep the face clean, hair neatly combed; dress should dress company Procter & Gamble Company in accordance with company policy, not string dress season, while the need to maintain a clean, tidy, without odor not obvious wrinkles, damaged or lost buckle phenomenon, unity in the left chest plate worn work; do not leave nails, feminine makeup, can not exceed the lower forehead bangs eyebrows, not dyed colored hair, the hair should dish up the back of the head, the men did not beard, the hair should not be too long, do not cover the ears 4 temples. Service terms civilized norms cleaner 4.1 specification purpose cleaners civilized norms language services and enhance the cleaning staff service status. 4.2 4.2.1 (smiling) Hello! Good morning! Good afternoon! Good evening! 4.2.2 (smiling) Hello! Will; 4.2.3 (smiling) Hello! Excuse me; 4.2.4 (smiling) Hello! I can now do to clean it? 4.2.5 (into the office or heterosexual must first knock on the door to the bathroom) I'm sorry, I can come in? 4.2.6 (not immediately do) I'm sorry, wait, I'll come; 4.2.7 yes, I'll tell him (her); 4.2.8 (work careless collision owner) I'm sorry, I'm sorry; 4.2 .9 (the work required to meet the owners) I'm sorry, please allow a little bit; thank you, give you trouble; 4.2.10 Thank you, thank you very much; apartment cleaning company | Procter & Gamble | US industry from Shanghai Qin Qin Ze Ze US industry Environmental Technology Services Limited. Shanghai Qin Ze US industry Environmental Technology Services Limited (www.qzmychina.com) strong, credible, cleaning and other industries in Shanghai has accumulated a large number of loyal customers. The company better work attitude and constantly improving innovative ideas will lead Qin Ze US industry and you work into the brilliant, for a better future!